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Shipping & Returns

Delivery:

Based in Elgin, Moray, Northern Scotland, for delivery within the UK, we currently use Royal Mail First Class for deliveries under £50 and Parcelforce for deliveries over £50.

When the product is in our warehouse, the delivery service normally takes 3-5 days after dispatch. 

All orders will be shipped during Monday - Friday excluding bank holidays.
All delivery times are from dispatch and not from the time the order was placed. We will confirm dispatch date to you in your confirmation email.

International Delivery:

Currently we are offering UK shipping only, however if you require international shipping, individual arrangements can be made. Please email info@avainnes.com .

Delivery Charges:

£3.50 on all orders under £50

FREE DELIVERY on all orders over £50

Christmas Orders:

Last date for all orders to be delivered in time for Christmas:

Friday 18 December 2020

However, we recommend that you place your orders for Christmas presents as early as possible, to ensure they are arrive under the tree in plenty of time.

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Returns:

If you have bought something and have changed your mind, we will accept returns under certain criteria. For health and safety reasons, it is important that the bedding is returned exactly as it was sent to you, unused and in the same packaging, otherwise a refund cannot be made. Please email us in the first instance at info@avainnes.com and we will provide returns instruction.


For more information on Returns please see our Refund Policy at the bottom of the page.